It is a policy of the Office of the Environmental Commissioner of Ontario (ECO) to meet the Accessibility Standards for Customer Service set out in Ontario Regulation 429/07 under the Accessibility for Ontarians with Disabilities Act, 2005. The ECO's customer-service activities consist mainly of making our publications available to the public and responding to questions from the public. We are therefore committed to ensuring that our publications (for example, our annual and special reports) are accessible to persons with disabilities and that we take into account and accommodate the needs of persons with disabilities in responding to questions from the public.

We are committed to:

  • providing services in a manner that respects the dignity and independence of persons with disabilities;
  • integrating services to allow persons with disabilities to fully benefit from the same services in the same or similar way as other customers, although alternate measures beyond the normal course of operations will be taken when necessary; and
  • giving persons with disabilities an opportunity to receive services equal to that given to others.

Details of our customer-service policies, practices, and procedures, including the use of assistive devices, support persons and service animals; disruptions to service; and the contents of staff training are available upon request. This information will be supplied in standard print format or, if requested by a person with a disability, an alternate format that takes the person’s disability into account, as agreed on jointly by the Office and the person.

Please contact:

Environmental Commissioner of Ontario
1075 Bay Street, Suite 605
Toronto, Ontario M5S 2B1

Telephone: (416) 325-3377
Toll-Free Telephone: 1-800-701-6454

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